About us
A small provider, on purpose
Caring Nurses Australia is a registered NDIS provider delivering personalised disability and community support across Brisbane, Ipswich, Springfield and Logan — including daily living assistance, personal care, community access, transport, household help and capacity building.
We are a growing team serving Brisbane, Ipswich, Springfield and Logan. Being small is not something we are working to fix — it is what lets us know every participant by name, match workers properly and answer the phone when you call. We will grow carefully, and only as fast as we can keep those things true.
The standard we hold workers to is a simple one: if we would not be comfortable sending them to our own family, we do not send them to yours.
Registered NDIS provider
What we hold ourselves to
Four commitments, written plainly
Every provider says they are caring and reliable. These are specific enough that you could hold us to them — and specific enough to be worth asking any other provider about too.
Consistency over convenience
We would rather turn down work than staff it with whoever happens to be free. A rotating cast of strangers is not support — it is scheduling.
Straight answers, including no
If we cannot safely meet what you need, we will say so at the first conversation and point you somewhere better. That costs us work and saves you months.
Answer the phone
Every enquiry gets a response within 30 minutes during business hours. Most people who contact a provider are already tired of waiting.
Aim to be needed less
Where independence is one of your goals, we work towards you needing fewer hours — and we will recommend that at review even when it means less work for us.
Worker screening
Who we let into your home
This is the part that matters most and gets talked about least. Every worker clears all of the following before their first shift — and we track expiry dates so nothing quietly lapses six months later.
- NDIS Worker Screening Check — verified current before a first shift, never after
- NDIS Worker Orientation Module completed by every worker
- Qualifications, first aid and licences recorded with expiry dates tracked in our care management system
- Right-to-work and identity checks
- Comprehensive insurance, and for anyone transporting participants, a current licence and roadworthy vehicle
Worker matching
How we decide who supports you
Matching is not just filling a slot in a roster. Four things go into it, and if the match is not working you can change it by telling us — no explanation needed, no awkwardness.
What support you actually need
Skills and experience matched to the tasks, not just availability on a roster.
When you need it
We only commit to times we can staff every week, not just the first week.
Your preferences
Worker gender, language, approach and interests. Preferences are requirements, not nice-to-haves.
A backup you have met
A small backup group is introduced early, so leave and illness never mean a stranger at your door.
Your rights
If something goes wrong
Good providers are not the ones nothing ever goes wrong with. They are the ones who tell you what happened and fix it.
Tell us and we will act on it. We record every complaint, incident and cancellation, respond to you directly, and change what needs changing — including moving you to a different worker.
You can also raise a concern with the NDIS Quality and Safeguards Commission at any time, about us or any provider. That right is yours regardless of what we do, and using it will never affect the support you receive from us.
Common questions
Questions about how we work
Are your support workers screened and qualified?
Every worker holds a current NDIS Worker Screening Check and completes the NDIS Worker Orientation Module before their first shift. We track qualifications, first aid certificates and screening expiry dates in our care management system, so nothing lapses without being noticed.
What happens if my regular worker is sick or on leave?
We introduce a small backup group early, so the person covering a shift is someone you have already met. You will not have a stranger arrive unannounced. If we genuinely cannot cover a shift, we tell you as soon as we know rather than on the day.
What if something goes wrong?
Tell us and we will act on it. We record every complaint, incident and cancellation, respond to you directly, and change what needs changing. You can also raise concerns with the NDIS Quality and Safeguards Commission at any time — that right is yours regardless of what we do.
Want to talk it through with a person?
Tell us what you need and we'll come back to you within 30 minutes during business hours.
We reply within 30 minutes during business hours