We listen without defensiveness
Your experience deserves to be heard clearly, not explained away or minimised.
Send feedback
Your voice has
weight here.
Tell us when we get it right. Tell us when we do not. A compliment shows us what to protect. A concern shows us where to look closer. A complaint demands attention and a responsible response.
Feedback is not an interruption to good care. It is one of the ways good care is built.
Our commitment
Speaking up should feel safe.
You can share feedback as a participant, family member, nominee, advocate, support coordinator, professional or community member. You may also leave your name blank.
We protect dignity
Feedback should be handled respectfully and shared only with the people who need to respond.
We act and learn
We look at what happened, what must change and what can prevent the same issue happening again.
Tell us what happened
Honest feedback strengthens care.
You do not need formal language. Tell us what happened, when it happened, who was involved and what you would like to see happen next. Share only the information you are comfortable providing in this first message.
A concern will not be treated as ingratitude.
Participants have the right to expect safe, respectful and competent support. Raising a concern helps us protect that standard.
Independent options
You can take a concern further.
You may contact the NDIS Quality and Safeguards Commission to report an issue or make a complaint about an NDIS provider or worker. You can use its online reporting pathway or call 1800 035 544.
Immediate danger or a life-threatening emergency: call Triple Zero (000).